Humanistic Perspectives in Hospitality and Tourism, Volume 2

CSR and Person-Centred Care

2022, 312 pages, Hardcover ISBN978-3-030-95584-7
Publishers: Palgrave Macmillan
Series: Humanism in Business Series

Draws on an international range of scholars to deliver a thoughtful exploration of humanistic management in tourism.
Brings together a variety of interdisciplinary perspectives, from anthropology to organizational studies.
Provides recommendations for practice, drawing on comprehensive academic theory

This book, the second of two volumes, uses a framework of philosophical anthropology, and the concepts of humanistic leadership and humanistic management, to explore the value of work in the hospitality and tourism industry. It presents robust theoretical and practical implications for professionalism and excellence at work.

Following on the first volume's focus on the personal dimension of hospitality, this volume explores hospitality from a viewpoint that goes beyond the individual, first situating hospitality within culture, then engaging its internal and external customers and finally integrating issues like vulnerability, sustainability, social responsibility, and industry resilience in the face of the pandemic.

These volumes will be of use to academics and practitioners in the fields of hospitality and tourism management, humanistic and transformational leadership, corporate social responsibility, human resource management, customer service, and workplace spirituality.

Table of Contents | Editorial Team | Links and Downloads

Front Matter
Pages i-xxiii

CSR and Person-Centred Care in Hospitality and Tourism
Pages 1-15

Correction to: Humanistic Perspectives in Hospitality and Tourism, Volume II
Pages C1-C1

Cultural Perspectives
Front Matter
Pages 17-17

The Essence of Hospitality Extracted from the Odyssey of Homer: Its Relevance for Hospitality Professionals Today
Pages 19-39

Hospitality in Indigenous Nigerian Cultures
Pages 41-57

Celebrations and the Cultural Aspects of Hospitality
Pages 59-77

Harnessing Technology for Hospitality and Tourism
Pages 79-102

Customer Care Perspectives
Front Matter
Pages 103-103

Hospitality as Gift-Giving and Leadership
Pages 105-124

Internal Customers: The Asset of the Humanistic Workplace
Pages 125-145

Training for Effectiveness: Case Studies of Two Hospitality Schools in Nigeria
Pages 147-165

Nursing Homes: The Person-Centred Care (PCC) Model
Pages 167-184

Exploring Guests Relations, Brand Loyalty, and Repeat Visits in Luxury Hotels of China: A Case of Tianjin
Pages 185-208

Societal Impact Perspectives
Front Matter
Pages 209-209

Hospitality, Tourism and Vulnerability
Pages 211-227

Sustainability Dimensions of Hospitality and Tourism: Care for Our Common Home
Pages 229-246

Corporate Social Responsibility in Hospitality Industry: A Humanistic Perspective
Pages 247-268

COVID-19, Its Effects on the Hospitality and Tourism Sector in Kenya and Recommendations Towards Recovery
Pages 269-285

Corporate Social Responsibility as Person-Centred Care
Pages 287-306

Back Matter
Pages 307-312